5tk10's Privacy Policy
Your personal information is of the highest importance to us. This policy explains how 5tk10 collects, uses, and keeps your information secure.
1 Introduction
This privacy policy ("Policy") applies to all users of the 5tk10 platform. By browsing the 5tk10.cam website or creating an account, you are considered to have accepted the terms of this policy.
5tk10 operates a safe and reliable online gaming platform for players in Bangladesh. We believe your right to privacy is of great value, and keeping your personal information secure is our fundamental responsibility.
This privacy policy explains what types of information we collect, why we collect it, how we use it, and under what circumstances we may share it with third parties. We commit that your information will never be sold or used without authorization.
2 What Information We Collect
While using the 5tk10 platform, we may collect the following types of information:
2.1 — Registration Information
Information you provide when opening an account:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Valid email address
- Mobile number
- Preferred username and password
- Residential address
2.2 — Financial Information
Information required for processing transactions:
- bKash / Nagad / Rocket / Upay account number
- Bank account details
- Transaction history and amounts
- Deposit and withdrawal records
- Currency type and amount
2.3 — Technical Information
Information about your device and connection:
- IP address and location data
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system information
- Cookies and session data
- Login date, time, and duration
2.4 — Gaming Activity Information
Information related to your gaming experience:
- History of games played
- Bet amounts and results
- Bonus received and usage records
- Session length and activity
- Preferred game categories
3 Purpose of Using Information
5tk10 uses collected information only for the following legitimate purposes:
3.1 — Account Management and Verification
We use registration information to confirm your identity, keep your account secure, and verify age (21+ years). This is an essential part of our platform's security.
3.2 — Financial Transaction Processing
Financial information is used to complete deposit and withdrawal processes. This information is essential to ensure fast and secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.
3.3 — Customer Support
Our 24/7 live chat support team may access your account information to resolve your issues. However, this access is strictly controlled and limited to the purpose of resolving issues only.
3.4 — Fraud Prevention and Security
We analyze technical and gaming data to prevent unauthorized access, fraudulent activity, and money laundering. This is essential for the protection of all users.
3.5 — Service Improvement
Overall usage data is analyzed to improve platform performance, game variety, and user experience. This analysis is always at an aggregate level and does not identify anyone individually.
3.6 — Communication and Notifications
Your contact information is used to send bonus offers, promotions, account updates, and important notifications. You can opt out of marketing communications at any time.
4 Sharing Information with Third Parties
Important: 5tk10 never sells your personal information or provides it to unauthorized third parties for commercial purposes.
Information may be shared in the following limited circumstances:
4.1 — Payment Processing Partners
Necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used only for transaction verification.
4.2 — Legal Obligations
If required to comply with applicable laws in Bangladesh or court orders, we may provide information to authorities. In such cases, we seek legal advice and supply only the minimum necessary information.
4.3 — Technology Service Providers
Technology partners who assist in operating our platform (server hosting, cybersecurity) may have access to limited information. They are contractually bound to comply with the terms of our privacy policy.
4.4 — Game Software Providers
Only technical data from gaming sessions may be shared with game developers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Microgaming, NetEnt, and Ezugi. Personal identification information is not shared in these cases.
5 Cookies and Tracking Technologies
Cookies and similar technologies are used on the 5tk10 website. Cookies are small text files stored on your device that help improve the functionality of our site.
5.1 — Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the core functionality of the site. Disabling them will prevent the platform from working properly.
5.2 — Functionality Cookies
These cookies are used to remember your preferences (language, theme). They make your browsing experience easier and more personalized.
5.3 — Analytics Cookies
Used to understand which pages are visited most and how users navigate the site. The data collected is aggregate and anonymous.
5.4 — Cookie Controls
You can disable non-essential cookies from your browser settings. However, this may limit some features of the site.
6 Data Security Measures
5tk10 follows industry-standard technologies and practices to keep your information secure:
6.1 — SSL/TLS Encryption
All data sent to and received from our website is protected by SSL (Secure Socket Layer) encryption. You can confirm this by the padlock icon in your browser's address bar.
6.2 — Secure Data Storage
Your personal information is stored in encrypted form on secure servers. Passwords are stored using a one-way hashing method, so even our staff cannot see your password.
6.3 — Limited Access Controls
Under a strict role-based access control policy, only authorized staff have access to the information they need. All access is logged and monitored.
6.4 — Regular Security Audits
Regular security tests and audits are conducted to identify vulnerabilities in our systems. We have a dedicated team to quickly address security issues.
⚠️ Important Notice: No matter how many security measures we put in place, no internet-based service is completely risk-free. Use a strong password for your account security and do not share it with anyone.
7 Data Retention Period
7.1 — Active Accounts
While your account is active, we retain all relevant information about you. This information is essential for providing services.
7.2 — After Account Closure
Even after an account is closed, certain information is retained for a defined period to fulfill legal, regulatory, and anti-fraud obligations. Once that period has passed, the information is securely deleted or anonymized.
7.3 — Financial Transaction Records
Financial transaction records are required to be retained for a specified period in accordance with applicable financial regulations and tax laws.
8 Your Rights Regarding Your Information
As a user of 5tk10, you have the following rights over your own information:
Right to Access Information
You may request to know what information we hold about you. We are obliged to provide this information within a reasonable time.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. We will make the correction promptly.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, due to legal obligations, it may not always be possible to delete all information.
Right to Object to Processing
You may object to your information being used for marketing purposes. Upon receiving such a request, we will stop marketing communications immediately.
To exercise these rights, contact us at [email protected] or speak with our team via live chat.
9 Protection of Minors
5tk10 follows a strict age verification policy. Our platform is for those aged 21 and above only. We do not intentionally collect any personal information from individuals under the age of 21.
If a parent or guardian suspects that their minor child has registered on our platform, please contact [email protected] immediately. We will close that account immediately and delete the associated information.
For more details, please visit our Responsible Gaming page.
10 Policy Changes and Updates
5tk10 may update this privacy policy from time to time. If there are any significant changes, we will inform you in the following ways:
- A notification will be sent to your registered email.
- A notification will be shown when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
If you continue using the platform after the updated policy is published, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.
11 Contact Us
If you have any questions, concerns, or requests about this privacy policy, please do not hesitate to contact us:
Email (Privacy Related Requests)
Live Chat Support
24/7 live chat support is available in Bengali. Talk to us directly for any questions related to your privacy.
Our team typically responds to emails on business days. For urgent matters, use live chat where 24/7 instant support is available.